Delete your data
Last updated: September 2026
Delete your account and your data
Open Settings, in the app or on reigniter.ai, and choose Delete Account. You are signed out at once, and we erase your account, your projects, videos and uploads, your brand kits and every connected-account token from our live systems within 30 days. A paid plan is cancelled first, so you are not charged again. If you cannot sign in, email hello@reigniter.ai from the address on your account and we do the same. Copies in our database backups are overwritten as those backups expire, within 12 months, and are never used to bring a deleted account back. Invoices and payment records are the one exception, because UK law requires us to keep them for six years.
Disconnect one platform and keep your account
In the app, open Automations, find the platform under Connectors and choose Disconnect. We delete that account's access token straight away, and nothing more is posted to it, including posts that were scheduled. Your posts and their history stay in Reigniter, so connecting the same account again carries on where you left off; to have that history deleted as well, email hello@reigniter.ai. You can also remove Reigniter from the platform's own settings, which stops our access at once: for Google and YouTube at https://security.google.com/settings/security/permissions; for TikTok in the app under Settings and privacy, then Security and permissions, then Apps and services permissions; for LinkedIn at https://www.linkedin.com/mypreferences/d/permitted-services; for Facebook and Instagram at https://www.facebook.com/settings?tab=business_tools. Removing access on the platform makes our copy of the token useless. To erase it from our systems too, disconnect in the app or email us.
Facebook and Instagram
If you connected a Facebook Page or an Instagram account and want the data we received from Meta deleted, remove Reigniter under Business integrations in your Facebook settings, then email hello@reigniter.ai with the subject "Delete my Meta data". We delete the token, the Page and account names, and the record of posts made through Meta within 30 days, and confirm by email.
Your data in someone else's content
If your face, voice or other personal data appears in something made with Reigniter, email hello@reigniter.ai and tell us where it appears. We treat it as a removal request.
Who handles your request
Reigniter is a trading name of Flittor Ltd, a company registered in England and Wales, which is the data controller. Requests go to hello@reigniter.ai and are answered within one month, as UK data protection law requires. We may ask you to confirm your identity first. If you are unhappy with our answer you can complain to the Information Commissioner's Office at https://ico.org.uk.