FAQ

Questions, in one place.

The same answers that used to sit on the homepage, plus pricing, each product area and the models hub. For a problem with an account, write to support.

Product

How Reigniter works

Reigniter is one system for the jobs other products sell separately: the advert, the presenter, the editor, scored training and publishing. A photo, a URL or a brief becomes the film. A language cut is a new render for that market. A flow can then post that cut live to LinkedIn, Facebook or Instagram, now or at a time you set. A TikTok post from a flow lands in your TikTok drafts. Training scores answers, issues your certificate, sends a share link or SCORM, and shows every learner on the dashboard. On Agency, each client has that dashboard and pages that wear your brand.

Pricing

Credits, plans and refunds

Credits are how everything in Reigniter is priced. Every priced action shows its credit cost before you run it, and credits are taken when the job starts. A standard advert is about 5 credits. The cost of a training module depends on how long the presenter speaks, and the planner shows it before anything runs.

Product areas

Adverts

Product ad, UGC talking-head, testimonial, unboxing, short-form vertical, faceless voiceover, website to advert, YouTube Short clone, static image ads, interactive HTML ads and web adverts.

Product areas

Film

Yes. Styled worlds are built around your product photo, so the pack, the label and the shape stay yours while the world around them changes.

Product areas

Motion graphics

No. It is rendered from code on our own compute, which is why the type is always exactly what you typed.

Product areas

Brands

Yes. Upload your logo and set your colours and fonts, or have Reigniter read them from your website.

Product areas

Presenters

Your face, yes: a digital twin from your own photo or footage, with consent. Voices come from the library; Reigniter does not clone voices. Recasting third-party adverts is not allowed.

Product areas

Campaigns

A set of linked adverts, from awareness to conversion, that share one story and one brand, each a full multi-scene advert.

Product areas

Promote

TikTok, Instagram, Facebook and LinkedIn. YouTube joins when Google finishes reviewing our app. You connect each account yourself.

Product areas

Training

No. Reigniter is the platform: your team builds, edits and publishes its own modules, and owns them.

Product areas

Editor

Yes, on the Agency plan. Reigniter runs as an MCP server, so an agent like Claude can start an advert and check whether the render finished. It cannot publish or schedule the video.

Models

Choosing an engine

It reads each shot and sends it to the model that fits: people to a people model, a speaking presenter to a lip-sync model, your product and logo to a reference model, and lettering or diagrams to the Motion Editor. The model used is shown on the node once it renders.