Terms of Service

Last updated: September 2026

Who you are contracting with

Reigniter and Reignitor are trading names of Flittor Ltd, a company registered in England and Wales, which operates the service. These terms are an agreement between you and Flittor Ltd, and "we", "us" and "our" refer to Flittor Ltd throughout. Company number and registered office are shown on our Contact page. "You" means the person using the service and, where you use it for a business, that business as well.

Acceptance and changes to these terms

These terms apply from the moment you create an account or use any part of Reigniter, including the free tier. If you do not agree with them, do not use the service. If you use Reigniter for a business, you confirm you have authority to bind it. We may change these terms when the service, the law or our suppliers change. For a change that materially affects you we will give at least 14 days' notice by email or in the app. Using the service after that date means you accept the change. If you do not, close your account before it takes effect and we will refund the unused part of any paid period.

Eligibility and accounts

You must be at least 18 years old to hold a Reigniter account. Give accurate details when you sign up and keep them current. You are responsible for everything done through your account, so keep your password private and tell us at once at hello@reigniter.ai if you think someone else has used it. One person may not open several free accounts to get around plan limits. Where a plan includes seats or client workspaces, the account holder is responsible for the people they invite and for the content those people create.

The service

Reigniter lets you brief, generate and edit videos, images, audio and interactive training built on your own brand assets. Generation runs on AI models, some operated by third-party providers for us. Access is sold in credits through the free and paid plans on our Pricing page, which also shows each plan's limits. Output made on the free tier carries a visible Reigniter watermark and machine-readable AI-provenance metadata. Paid plans remove the visible watermark; the provenance metadata stays on every plan. We may change or replace models, templates and features as the technology moves; a feature listed for a plan is that feature as it exists at the time, not a promise of a particular model.

Credits and billing

Credits are the unit you spend on generation. Every priced action shows its credit cost before you run it, and credits are taken when a job starts. Credits last two months: every credit, from your plan or a top-up, expires two months after it is added to your account, and the oldest credits are used first. Credits you already held on 11 October 2026 count from that date. Subscriptions are billed in advance and renew automatically at the end of each billing period until you cancel. If you buy from the United Kingdom or the United States, you buy directly from us, Flittor Ltd: Stripe processes the card payment, your card statement shows REIGNITER, and these terms apply. Everywhere else, payments are taken by our merchant of record, named at checkout: Polar, or Link (Onelink), Stripe's merchant-of-record service. The merchant of record sells you the payment, handles your card details and any VAT or sales tax due where you live, and its own customer terms apply to the payment alongside these terms. When you pay through Link your card statement shows ONELINK* REIGNITER, and Link's customer terms at onelink.com/terms apply. In the United Kingdom and the United States the price on the page is the price you pay. Everywhere else prices are shown before tax, and any VAT or sales tax due where you live is added at checkout and shown before you pay. We may change prices, but a change to the price of your subscription applies only from your next renewal, and we will tell you before it happens.

Cancellation and refunds

Credits are non-refundable once a job has completed, because the compute they paid for has been used. If a generation fails through our fault, the credits return to your balance automatically. You can cancel a subscription at any time; this stops future charges and your plan runs to the end of the paid period. If you are a consumer, you have a 14-day right to cancel a new purchase. By running a generation within those 14 days you ask us to supply the service at once and accept that you lose that right for the credits you have used; unused credits from that purchase remain refundable in the 14 days. The merchant of record that took your payment may also refund you under its own terms. If a payment is refunded, reversed or disputed with your bank, the credits it bought are removed from your balance; credits already used leave a negative balance, and new paid generations pause until it is settled. A dispute on a subscription payment, or a full refund of the current month, ends that subscription. The files you have already made stay available to download. Nothing here removes your rights under UK consumer law.

Your content and the licence you give us

You own what you upload to Reigniter, and you own the videos, images and audio you generate with it, so far as the law allows ownership of AI output. We claim no rights in it. To run the service, you give us a limited, worldwide, non-exclusive licence to host, store, copy, process, transmit and display your uploads and output, used only to provide the service, keep backups, fix problems, and meet our legal obligations, including moderation. We do not use your content to train AI models, ours or anyone else's, unless you switch that option on. The licence ends when you delete the content or close your account, except for short-lived backups and copies the law requires us to keep.

Acceptable use

Use Reigniter lawfully and for what it is built for: making content for brands, products and training you are entitled to represent. You must not use it to create or spread false information presented as fact, to impersonate a person or organisation, or to harass, threaten or intimidate anyone. You must not upload malware, probe or overload our systems, scrape the service, or access it by automated means other than an API we provide. You must not copy, decompile or reverse engineer any part of the service. You must not use the service, or output from it, to build or train a competing AI model or service, and you must not resell access without a written agreement with us.

Prohibited content

You may not use Reigniter to generate: sexual content involving minors, or any depiction of a minor in a sexual context; non-consensual sexual or intimate imagery of any person; content that sexualises or degrades a real identifiable person without their consent; instructions for weapons, explosives, or the synthesis of drugs or toxins; content promoting terrorism, mass violence, or self-harm; hate speech or content that harasses or dehumanises a person or group; or fraudulent material including counterfeit documents, phishing pages, and impersonation of a real business or public figure for deception. Prompts are screened automatically before generation, and repeated attempts to bypass that screen will result in suspension without refund.

Our content rule

We never create non-consensual intimate images. If we find that going on, we shut it down straight away, before the video is completed.

Likeness and voice

You may only upload a face or voice that is your own, or one you have the explicit permission of the person to use. Digital twins, avatar swaps and voice clones can be made to say anything you script, so creating one of another person without their permission is prohibited and may be unlawful where you live. You must affirm consent at the point of upload, and that affirmation is recorded. We remove likenesses on request from the person depicted.

Third-party brands and rights

Adverts you create must be for brands, products and materials you own or are authorised to represent. You warrant that every brand name, logo, product, image, likeness and piece of music you upload or reference is yours or licensed to you, and you agree to indemnify us against claims arising from content you direct the service to create. Prompts referencing well-known third-party brands or public figures are screened automatically; if you legitimately hold rights to a screened brand — for example, you are its agency of record — contact support and we will verify and enable it for your workspace. Referencing a famous style ("an advert like…") is permitted; the output must still carry only your own brand.

Stock media (Pexels)

Where Reigniter's Stock Library or stock search provides photos or videos from Pexels, you are the end user of that content under the Pexels free license (https://www.pexels.com/license/). You may use it inside projects and ads you create with Reigniter. You must not: (1) portray identifiable people in a bad or offensive light; (2) sell unaltered copies of a photo or video (for example as a poster, print, or physical product) without modifying it first; (3) imply endorsement of your product by people or brands depicted in the imagery; (4) redistribute or sell the photos or videos on other stock photo or wallpaper platforms; or (5) use the photos or videos as part of a trademark, design mark, trade name, business name, or service mark. Reigniter does not grant rights beyond those Pexels grants and does not claim that Pexels indemnifies you or Reigniter.

AI output

Generative AI is probabilistic. Output can be wrong, incomplete, biased or uneven in quality, and it may resemble existing works, people or brands without anyone intending it to. Text in output, such as captions, claims and prices, can be invented. You are responsible for reviewing every piece of output before you publish it, for checking any factual or legal claim it makes, and for deciding whether it is fit for your purpose and your market. We do not warrant that output is accurate, original, free of third-party rights or suitable for any particular use, and we do not check it against advertising codes or sector regulation on your behalf.

AI-generated content and disclosure

Video produced with Reigniter is generated by AI and may contain synthetic imagery and synthetic speech. Every file we deliver is marked in its metadata as AI-generated. Where you publish that content, you are responsible for any disclosure the law requires of you — under the EU AI Act, a person deploying AI-generated or manipulated image, audio or video content must disclose it to viewers where the content could mislead, and similar rules apply in other markets and on individual platforms. This matters most where an advert could be taken for genuine footage of real people or real events. You agree not to remove or alter the AI provenance marking in files we deliver.

Our intellectual property and feedback

Reigniter itself is ours: the software, the rendering and motion engine, the templates, example films, prompts and recipes, the documentation, the design, and the Reigniter, Reignitor and Flittor names and marks. These terms give you a right to use the service while your account is in good standing; they do not transfer any of that to you, and nothing in them lets you use our marks without written permission. Templates are licensed for use inside your own projects, not for redistribution as templates. If you send us ideas or feedback, you agree we may use them freely, without payment or credit, to improve the service.

Open-source software

Some of the software Reigniter runs in your browser is open-source software used under its own licence, including the parts that read and draw an imported PowerPoint or PDF. Each one, its licence and where to get its source code are listed at https://reigniter.ai/third-party-notices.txt. Nothing in these terms limits the rights those licences give you.

Publishing to YouTube, TikTok and other platforms

When you connect a platform account you authorise us to post the videos you choose to that account, at the time you choose, including posts made by automations you build. You remain the publisher. You are responsible for what you post, for following the platform's own terms and community rules, and for any label the platform or the law requires, such as marking AI-generated or branded content. By connecting a YouTube channel you agree to be bound by the YouTube Terms of Service at https://www.youtube.com/t/terms. By connecting a TikTok account you agree to TikTok's Terms of Service at https://www.tiktok.com/legal/terms-of-service. Platforms set their own limits: a platform may refuse or remove a post, cap how many can be made in a day, or keep posts private until it has approved our app, and we show you in the app when that applies. We do not promise that a post will be accepted, reach an audience or stay up. Scheduled posts go out only while your plan includes publishing and the account is still connected.

Suspension and termination

You can close your account at any time. We may suspend or close your account, or refuse a job, if you break these terms, if your use puts our systems or our standing with a supplier at risk, if a supplier issues a policy strike against content from your account, if a payment fails and is not put right, or if the law requires it. Where we can, we will warn you and give you a chance to fix the problem; for Prohibited content we will not. On termination your right to use the service ends, and unused credits are forfeited where you were at fault. You will have a reasonable period to download your content.

Disclaimers

We work to keep Reigniter available and accurate, but we provide it as it is and as available. We do not promise that it will be uninterrupted, error-free or secure against every threat, that any particular model will remain available, or that output will meet your expectations. Any warranty or condition implied by law is excluded to the extent the law permits. If you are a consumer, nothing in this section limits your legal right to a service performed with reasonable care and skill and digital content that is as described.

Limitation of liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded under English law. Subject to that, we are not liable for any loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss, however it arises. Our total liability to you for all claims connected with the service is limited to the fees you paid us in the twelve months before the claim arose, or £100, whichever is greater. If you are a consumer, this section does not limit the remedies the law gives you where we fail to perform with reasonable care and skill.

Indemnity

If you use Reigniter for a business, you agree to indemnify us against any claim, loss, liability, cost or expense, including reasonable legal fees, that arises from content you upload or generate, from your breach of these terms, or from your use of output in a way that infringes someone else's rights or breaks the law. We will tell you promptly of any such claim, let you take over its defence where appropriate, and give reasonable help at your cost. If you are a consumer, you are responsible for loss we suffer because of your breach of these terms only to the extent the law allows.

Force majeure

We are not responsible for a failure or delay in providing the service caused by something outside our reasonable control, such as an outage at an upstream AI, hosting or payment supplier, an internet failure, a denial-of-service attack, industrial action, a change in law, or a natural event. We will do what we reasonably can to restore the service. Where such an event lasts more than 30 days, either of us may end a subscription affected by it, and we will refund the unused part of the period you have paid for.

Governing law and disputes

These terms, and any dispute about them or about the service, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts, and you keep any mandatory protection of the consumer law where you live. Before starting a claim, please contact us so we can try to put things right; most problems are fixed that way. If any part of these terms is found invalid or unenforceable, the rest continues to apply.

Notices and contact

We will send notices to the email address on your account, and you agree that email counts as written notice. Send notices to us at hello@reigniter.ai. These terms, together with our Privacy Policy and the plan details on our Pricing page, are the whole agreement between you and Flittor Ltd about the service and replace anything said or written earlier. You may not transfer your account or this agreement to anyone else without our consent; we may transfer it to a successor of our business on notice to you. A failure to enforce a term is not a waiver of it.