Troubleshooting

What you see	Why	What to do
The assistant asks you to sign in again	You revoked its key, or it never finished connecting	Remove Reigniter from the assistant and add it again.
“Using Reigniter from an AI assistant is part of the Agency plan”	Your plan does not include API access	Upgrade to Agency.
The Allow button is greyed out	Same reason: the plan	As above.
“That key is not valid or was revoked”	The API key was mistyped or revoked	Create a new key on the API keys page.
“This connection link is not valid”	The assistant’s registration is out of date	Remove the connector and add it again.
“Not enough credits”	The balance does not cover the video	Check with “check my account”, then top up by changing plan.
“There is no brand kit on your account yet”	You asked for your brand without having one	Add one under Brands, or ask again without the brand. Nothing was charged.
A video stays at “processing”	Renders take a few minutes, longer for long ads	Ask the assistant to check again in a couple of minutes.
“Job not found on your account”	The job id belongs to another account, or was mistyped	Use the id from the reply that started the video.
Tools do not appear at all	The connector is off in this chat	Turn the Reigniter connector on in the chat’s tool menu.

Still stuck? Email hello@reigniter.ai with the assistant you use and what it said.